What this policy covers
This policy covers purchased DeskYield campaign media. Viewer earnings follow the Terms and conditions. Our service is digital advertising; there are no physical shipping charges, returns or exchanges.
Pause or cancel future delivery
Pause the campaign in your advertiser account to stop future delivery. Pausing does not itself request a refund or reverse valid service already delivered. Email support@deskyield.tech to request review of unused purchased media. An unspent balance does not become operator profit merely because the campaign ends.
Requests we review
| Situation | Review |
|---|---|
| Duplicate or incorrect payment | Bill, order and payment references |
| Bank debit without checkout confirmation | Provider status before another payment |
| Ad cannot launch or stops delivering | Funding, dates, account/content checks and undelivered purchased media |
| Cancellation or unused budget | Delivered service, remaining purchased funds and prior refunds |
| Invalid or incorrectly billed viewing | Delivery evidence, billing entries and any correction owed |
Valid eligible advertising already delivered is generally non-refundable where lawful. Confirmed billing errors, duplicate/invalid delivery or mandatory legal rights can require a correction. A campaign does not guarantee a particular click count, sale, audience size or income; lack of those outcomes alone does not prove a billing error.
Submit a request
Email support@deskyield.tech from the account email with the campaign name, bill/order/payment reference, amount, payment date, reason and whether the campaign is paused. We verify ownership/payment, distinguish purchased funds from bonuses and reconcile used and unused amounts. Do not send card credentials, UPI PINs or sign-in codes.
Review and refund timing
Review starts with verification of the payment and relevant campaign records. We will tell you if further information or a provider investigation is needed and communicate the outcome. An approval is separate from the time taken by the payment provider and receiving bank.
Approved refunds are submitted through the supported payment method. We share the available refund reference and provider-estimated processing time at initiation. Razorpay’s published general guidance gives typical estimates of 5–10 business days for card refunds and 2–7 business days for UPI and up to 3 business days for wallets after processing. These are provider estimates, not a guaranteed DeskYield credit date; the payment-specific estimate and any statutory deadline govern your case. Contact us with the refund reference if that estimate has passed. No instant refund or fixed bank credit date is promised. Razorpay’s refund guidance explains payment-method differences.
Original payment route
Approved gateway refunds use the original payment method where supported. Bank-transfer returns require confirmation of the original payer, actual receipt and bank reference. Support confirms the approved amount and return route; an unrelated account is not accepted solely on an email instruction. We do not impose an undisclosed cancellation fee. Mandatory refund rights remain.
Rejected or prohibited ads
Sexual/NSFW, illegal, deceptive or malicious ads may be rejected, paused or removed, including after payment. An automated flag alone does not forfeit the entire campaign budget. Refund review distinguishes valid delivered service, unused purchased funds, misuse and legal obligations.
Promotional credit
Admin-granted promotional media is funded by DeskYield, not purchased by the advertiser. It has no cash-refund, withdrawal or transfer value. Unused bonus value can be revoked; legitimate viewer rewards already earned are protected.
If you disagree with an outcome
Contact Abhinav Shrivastava, operator and grievance contact, at support@deskyield.tech or Gokuldham Society, Rajnandgaon, Chhattisgarh 491441, India. Include the earlier request reference. Read Contact us for escalation details. Applicable consumer rights and legally competent complaint channels remain available.